Thank you for shopping at The Digi Learners. We appreciate your business and want to ensure your satisfaction with our digital products. Please read this Refund Policy carefully before making a purchase.
1. Refund Eligibility
Due to the nature of digital products, once an asset has been downloaded, it cannot be effectively “returned.” It is a standard practice in the digital industry that we do not provide refunds for any digital downloads unless a specific offer explicitly mentions a money-back guarantee. Therefore, all sales are considered final. The Digi Learners reserves the right to decline a refund if the policy is abused.
However, we understand that certain circumstances may warrant a refund. You may be eligible for a refund in the following cases:
a. Money Back Guarantee: If a specific product offer explicitly states a money-back guarantee, we are committed to honoring this assurance. Please refer to the terms outlined in the offer for details on eligibility and procedures. We will process the refund within the given timeframe of the offer.
b. Product Unavailability: If the digital product you purchased is not available for download or access, we will gladly issue a refund.
c. Non-Delivery: If you have not received the product within a reasonable timeframe after the purchase, please contact us, and we will investigate the issue. If we determine that the product was not delivered, either we will provide the product if available or we will provide a refund if not available.
2. Refund Process
To request a refund, please contact our customer support team at thedigilearners@gmail.com . Provide the details of your purchase, including the order number, product name, and any relevant information. We will review your request and respond within a reasonable time frame.
3. Exceptions
Please note that our refund policy does not apply to the following situations:
a. Change of Mind: If you simply change your mind or decide that the product does not meet your personal preferences or expectations, we cannot provide a refund.
b. Technical Compatibility Issues: It is your responsibility to ensure that your device, software, or internet connection is compatible with the digital product before making a purchase. We are not responsible for any technical issues or limitations you may encounter on your end.
4. Fraudulent Activity
We reserve the right to deny a refund and take appropriate legal action if we suspect any fraudulent activity or misuse of our refund policy.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact our customer support team at thedigilearners@gmail.com . We are here to assist you and address any issues you may encounter.
By making a purchase on our website, you acknowledge and agree to abide by this Refund Policy. We recommend reviewing this policy before making any purchase to ensure a clear understanding of our refund procedures and eligibility.